Internal systems for operators that move real things.

Warehouse software, shop-floor tools, inventory visibility, managed IT — for Vancouver and Portland-area operators who outgrew spreadsheets and disconnected vendors.

Justin answers Mon–Fri 8a–6p PT

We work with warehouses + distributors · 3PL + fulfillment · manufacturers + machine shops · construction + jobsite ops · event production

Full pricing  ·  General SMB IT only?

Justin Oberg, founder of River Mountain Systems

I'm Justin Oberg. I run River Mountain Systems out of Vancouver, WA. I spent 12+ years inside warehouse operations and IT — fixing systems mid-shift, then engineering the systems that prevented the next outage. RMS is one technician, one phone number, posted prices, and a written SLA. If you call, I answer. If something breaks, I'm on it.

…or send us a quick note

Need to share more? →

Illustrative — not live data

The shape of the visibility you'd get

An illustration of the kind of monitoring our managed clients receive — alerts, patches, backups, and human follow-through, summarized in one place. Real client dashboards use Datto/Atera/Ninja and show your actual environment, not these synthetic events.

ALL SYSTEMS OPERATIONAL
System Uptime
99.97%
Threats Blocked (30d)
2,847
Malware, phishing, intrusion attempts
Endpoints Monitored
148
146 online   2 standby
Avg. Response Time
8m 12s
Last 30 day average
Activity Feed Auto-refreshing

Want this level of visibility into your own systems? Let's talk.

Where it breaks

Three patterns we see in every operations-heavy business we audit

If any of these sound familiar, the rest of this page is for you. If none do, you probably don't need us yet.

📦

Inventory chaos

You don't actually know what you have or where it is. The system says one thing, the floor says another. Cycle counts take a day, off by 8%, fix it by guessing.

🧮

Spreadsheet workflows

Critical operations live in a Google Sheet. One person knows how it works. When they're on PTO the workflow stops. When they leave, the workflow leaves with them.

⚠️

Unreliable systems

The WMS, the ERP, the scanner network, the printer queue, the integration to ShipStation — they work on a good day. They die on the worst possible day, and the whole floor stops with them.

River Mountain Systems builds and runs the systems that fix all three — see how we engage →

Three ways to engage

Operations systems engagements

Posted prices. Defined scope. Exit at every stage. Pick the smallest engagement that gets you to the next decision.

Start here
$1,500 flat
2-week deliverable

Ops Diagnostic

A focused audit of your workflows, spreadsheets, tools, handoffs, and visibility gaps. You walk away with a workflow map, written gap analysis, architecture recommendation, and a 30-day stabilization plan — yours to keep, whether you hire us or not.

  • Workflow map + pain-point audit
  • Spreadsheet/software gap analysis
  • Build-vs-buy recommendation
Scope a Diagnostic
MOST ENGAGEMENTS START HERE
2-week sprint
From $4,000
Fixed scope

Stabilization Sprint

Fix one broken workflow, integration, reporting process, tracking gap, or operational bottleneck. We pick the highest-impact problem from the Diagnostic and ship a real solution in two weeks.

  • Targeted process fix or integration
  • Lightweight software/automation where appropriate
  • Documentation + handoff plan
Scope a Sprint
60-day buildout
From $7,000/mo
Or fixed $25K+ project

Operational Systems Buildout

A deeper engagement for teams that need a real custom internal system: WMS workflow, dashboard layer, integration repair, inventory/job tracking, or full operational software buildout.

  • Architecture plan + implementation roadmap
  • Custom software buildout + dashboard layer
  • Operator workflow support + documentation
Scope a Buildout

Not ready for a paid engagement?

Free 30-min consult  ·  Free 5-min IT Health Check tool  ·  Sample report  ·  Managed IT pricing ($99/user/mo)

What we do best

Three pillars. The operations layer is the center; managed IT and event tech are the bookends.

CORE

Operations Systems

Custom WMS workflows, inventory visibility, dashboards, internal tools, EDI & ERP integration, scanner deployments. For teams whose floor moves faster than their software.

Explore ops systems →

Managed IT

The infrastructure layer underneath the operations systems: helpdesk, cloud (M365/Google/Azure), cybersecurity, networks, backup, vendor coordination. Flat $99/user/month.

Explore managed IT →

Event Operations Tech

On-site systems for festivals, conferences, large gatherings: credentialing, check-in, parking flow, pop-up WiFi, two-way radio dispatch, incident logging.

Explore event ops →

Also covered on a project basis: data & analytics (GA4, GTM, Looker Studio), AI integration, automation (Zapier/Make/n8n), VoIP, document management. Ask about these on your consult.

Industry pages: Warehouses · 3PL Fulfillment · Manufacturers · Construction · Events

⚡ Free 5-min IT Health Check →

How we work

Our process — what happens after you call

No mystery, no surprise invoices. Here's exactly how a new engagement runs.

1

30-min discovery call

Tell us what you're using, what's broken, and what you want it to look like in 12 months. We tell you straight whether we can help — and what it would cost.

2

Written assessment

Onsite or remote review of your stack: hardware, software, security posture, backups, vendors. You get a written report with prioritized findings — yours to keep regardless of what happens next.

3

Fixed-scope proposal

If it's a project, you get a fixed price and timeline. If it's managed IT, you get per-user pricing with a clear list of what's included. No "we'll bill hourly and see."

4

Onboarding & ongoing

We deploy monitoring, document your environment, train your team, and stay reachable. You get a dashboard like the one above and a real human who picks up the phone.

Resources

How we work, how you can use us

Case Study · IT

Managed IT onboarding: 30-day walkthrough

Discovery → stabilize → secure → roadmap. The exact playbook we run for new IT clients.

Read walkthrough →
Case Study · Logistics

WMS implementation: 12-week walkthrough

Why "WMS in 6 weeks" is a lie. Honest week-by-week breakdown of a real implementation.

Read walkthrough →
Free Tool

IT Health Check — 5 min, no email required

12-question scorecard. Get an honest score and a personalized priority list of what to fix first.

Take the quiz →

Recent posts: WMS guide · GA4 setup · EDI primer · Event tech checklist

How we earn trust before reviews exist

Concrete proof, not testimonials we don't have yet

We're a new firm. Instead of claiming reviews we haven't earned, here's the actual paperwork and policies you'd sign — in advance, in public.

📄

30-day pilot terms

Public exit clause, fixed scope, non-refundable onboarding fee — read it before you sign.

Read terms →

Response-time SLA matrix

P1 / P2 / P3 response targets, business-hours definitions, what counts as a P1.

See the matrix →
👤

Founder, named, with a phone

12+ years in warehouse operations and IT. Direct line, not a queue: (360) 644-4820. Mon–Fri, 8a–6p PT.

Read the founder bio →
🛡

$1M Professional Liability bound

Hiscox E&O, $1M each claim / $1M aggregate. COI available on request to any prospect.

Email joberg@rivermountainsystems.com
🩺

Free 5-min IT Health Check

12 questions, no email required, instant scorecard + priority list. Try us before you talk to us.

Take the check →
📋

How we run an engagement

Step-by-step playbooks for managed IT and WMS engagements — same process every time.

Read the playbook →

Real Google reviews will replace this section once we have at least three.

Tools we deploy

Microsoft 365 Google Workspace Datto SonicWall Sophos Ubiquiti Meraki Atera / NinjaOne

These are the platforms we install, configure, and support. Vendor partnerships are pursued as our client base grows; we'd rather show you the work than the badges.

Ready to stop firefighting?

Two minutes on the phone tells you whether we're a fit. Free, no pitch.

📞 Call (360) 644-4820 Send a Message

Frequently Asked Questions

Answers to common questions from business owners exploring IT services.

How much does managed IT support cost for a small business?

Managed IT pricing typically ranges from $100 to $250 per user per month depending on the level of support, number of devices, and services included. We offer flat-rate plans so you can budget predictably without surprise invoices. Contact us for a custom quote based on your specific needs.

What is the difference between break-fix and managed IT services?

Break-fix means you call us when something breaks and pay per incident. Managed IT is a proactive model where we monitor, maintain, and secure your systems continuously for a fixed monthly fee — preventing most issues before they cause downtime. For most businesses, managed IT is more cost-effective and less disruptive.

How quickly can you respond when we have an IT emergency?

Our average response time is under 15 minutes for critical issues. We provide 24/7 monitoring and tiered response times based on severity — critical outages get immediate attention, while routine requests are handled within a few hours.

Can you help us migrate to Microsoft 365 or Google Workspace?

Yes. We handle full cloud migrations including email, file storage, and collaboration tools. We plan the migration to minimize disruption, handle data transfer, configure security settings, and train your team on the new platform.

Do we really need cybersecurity if we're a small business?

Absolutely. Over 40% of cyberattacks target small businesses, and the average cost of a data breach for a small company can exceed $100,000. We implement layered security including endpoint protection, email filtering, and employee awareness training to protect your business.

What happens to our data if a server fails or we get hit with ransomware?

With our backup and disaster recovery service, your data is backed up automatically to secure offsite locations. If a failure or attack occurs, we can restore your systems quickly — often within hours rather than days.

Can you work with our existing IT person or internal team?

Yes. Many of our clients have an internal IT contact and use us for specialized projects, overflow support, or after-hours coverage. We integrate seamlessly with your existing team rather than replacing them.

How much do project engagements like cloud migrations or network deployments cost?

Most project work is fixed-scope and fixed-price. Microsoft 365 / Google Workspace migrations start at $3,000 plus per-seat fees. Network design and deployment starts at $5,000. WMS implementations typically start at $25,000. We give you a written fixed-price quote after a discovery call so there are no hourly billing surprises. See full pricing →

Do you do warehouse management (WMS) or logistics integration work?

Yes — this is one of our anchor specialties. We implement and integrate WMS, TMS, and ERP platforms, build EDI workflows (X12 850/856/810), and connect e-commerce stores to fulfillment systems (ShipStation, ShipHero, Shopify, Amazon FBA). Our founder's background is in logistics and warehouse operations. Learn more →

Can you run technology for a one-time event or festival?

Yes. We deploy event operations technology including credentialing, check-in and registration tech, parking and traffic flow systems, on-site WiFi and connectivity, and two-way radio dispatch coordination. Single-event packages start at $5,000 and require advance booking — typically 60+ days out for proper planning.

Do you offer Google Analytics (GA4), GTM, or Google Ads help?

Yes — we offer GA4 implementation, Google Tag Manager setup, conversion tracking, and Google Ads management. These are typically scoped during your consult call rather than listed as productized SKUs because every business has different tracking needs. Ask on your discovery call.

Do you do AI integration projects?

Yes. We help businesses integrate AI tools into their actual operations — workflow automation, document processing, customer-facing assistants, and internal knowledge systems. AI projects are scoped after a discovery call because outcomes depend heavily on your data and existing workflows.

Where are you located and what areas do you serve?

We're based in Vancouver, Washington and serve businesses throughout Clark County, Southwest Washington, and the greater Portland metro area — including Camas, Battle Ground, Ridgefield, Beaverton, Hillsboro, Tigard, Lake Oswego, and Portland proper. Most managed IT work is done remotely with onsite visits as needed.

Get in touch

Three ways to reach us. Pick whichever fits your style.

The fastest way: call.

Justin answers Mon–Fri 8a–6p PT. If you get voicemail, you'll get a callback within 2 hours during business hours.

Serving Vancouver, WA & the greater Portland metro area

Prefer to schedule?

Pick a 30-min slot — we'll do a quick discovery call.

📅 Book a 30-min Consult

Or send a longer note — only name, email, and message are required. Everything else is optional and helps Justin prep before the call.

We respond within 1 business day. For emergencies, call (360) 644-4820.